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Technical, Privacy & Security

All questions about technical issues, privacy standards & security protocol are answered here.

  • Who should I contact with questions about privacy and security?

    At Troverie we strive to provide our customers with dedicated and timely client care. As such, we are always here to help. Should you require technical support or have any privacy or security concerns...

  • How do I know if ordering online is secure?

    To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser,) Secure Sockets Layer (SSL) shoul...

  • How do you use cookies?

    We use cookies in order to improve your shopping experience. Your cookie helps us keep track of your order as you shop our website. If you have saved your information with us, your cookie allows us to...

  • Is my payment secure?

    The security of your payment information is very important to us. If you pay through our website using a credit card, we contract with third-party payment processors who are responsible for ensuring t...

  • Why doesn't your site work with my browser?

    Ordering from our site requires the use of an SSL-compliant browser. We recommend using the latest version of Google Chrome, Microsoft Edge (preceded by Internet Explorer,) Apple Safari or Mozilla Fir...