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Return Policy

All questions about returning an item are answered here.

  • Are all purchases eligible for return?

    Any watch purchased, except for those marked Final Sale, from Troverie.com may be returned for a full refund within 14 days of delivery to the original form of payment so long as the security tag is a...

  • What is the procedure for processing a return?

    9In order to best facilitate your return, we ask you to take the following steps: To start, request a Return Merchandise Authorization by either logging into your account at Troverie.com, or, if the i...

  • Who do I contact regarding my refund?

    At Troverie we strive to provide our clients expert guidance and dedicated client care. As such, we are always here to help – should you have any questions or concerns regarding this Return Policy, pl...

  • When can I expect to receive my return credit to my original form of payment?

    Once we have provided you with the Return Merchandise Authorization approval and return shipping instructions and your return has been shipped, it will take a couple of days or up to a week for the je...

  • What if my items are damaged or incorrect?

    We're so sorry to hear that you may have received the wrong product, or that your item may be damaged. Please email us at clientcare@troverie.com, 1-877-TROVE88 or click here with your name, order num...

  • How do I return a gift?

    We're happy to help you return your gift. A gift may be returned for a full refund to the original form of payment within 14 days of delivery so long as the security tag is attached to the watch and u...

  • Can I exchange my purchase?

    Troverie does not accept exchanges, however you may purchase a new watch and receive a refund for your original purchase so long as it meets our return requirements. Final Sale Policy Any product mark...

  • Where do I return my purchase? To Troverie or to the jeweler?

    Your return needs to be sent to the jeweler who originally delivered the watch to you. You have the option to return the watch in person, or you can use the provided complimentary shipping label....

  • How do I get my watch return with complimentary shipping label to UPS?

    When you are ready to ship your return package, either schedule a pick up or take the package to an authorized UPS shipping facility. You may schedule a pick up by calling 1-800-742-5877; notify the U...

  • I emailed you about my return - how soon will I hear back?

    We aim to respond to emails sent to clientcare@troverie.com, within 48 hours (usually sooner!)...