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Ordering & Tracking

All questions about Ordering & Tracking are answered here.

  • How long will it take to receive my order?

    Most Troverie orders will be prepared for pick-up by the customer or for dispatch to UPS for shipping within 24 hours of order confirmation.  The exceptions are shipping orders placed between 12noon F...

  • Can I change or cancel my order?

    Once your order has been placed, it can be cancelled online but not changed.  However, our dedicated Client Care team is ready to assist you at your convenience.  Please email us at clientcare@troveri...

  • How can I contact or reach my Troverie Ambassador regarding my order?

    Your order confirmation will include detailed information about the fulfilling jeweler, the address, store hours, Google map and the Troverie Ambassador designated to prepare and complete your order. ...

  • What if there is a problem with my order?

    At Troverie we strive to provide our customers with dedicated and timely client care. As such, we are always here to help – should you have any questions or concerns regarding your order, please email...

  • Do I need to set up an account to place an order?

    No, you may place an order as a guest of Troverie. After you've finished checking out, on the order confirmation page, you will once again be offered the opportunity to create an account. The benefits...

  • What is the discount or rebate on Troverie?

    As we are an authorized retailer of every watch brand on Troverie, we always respect the brand's listed price.  However, if you agree to sign up for our newsletter, we are for a limited time able to o...

  • How can track my order?

    Once your order has been confirmed and your payment processed, Troverie will send an order confirmation including UPS tracking number. ...

  • How many watches may I purchase in one order?

    As a Troverie client, your shopping preference and experience is completely on your terms. Therefore, there are no limits to the number of timepieces that can be purchased on an order. ...

  • Can I include a personalized gift message with my purchase?

    Yes, on the checkout page, you will have the opportunity to enter a two-sentence gift message.  Our Troverie Ambassador will handwrite your message on a Troverie note card and include it with the care...

  • Is engraving available on Troverie?

    It may be possible to personalize your timepiece purchased through Troverie, however it will take some extra time!    If you wish to have your watch engraved, please contact Troverie Customer Care via...