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Why shop Troverie?
Does Troverie offer Trade Ins?
How does Troverie select a jeweler for me?
See all 7 articles »
Ordering & Tracking
How long will it take to receive my order?
Can I change or cancel my order?
How can I contact or reach my Troverie Ambassador regarding my order?
See all 11 articles »
Payments & Taxes
Who should I contact with questions about payments and taxes?
What methods of payment can I use?
How is sales tax calculated?
See all 8 articles »
Shipping, Insurance & Delivery
Is shipping free of charge?
Where does my watch ship from?
How do I get my watch to UPS for shipment to Crown & Caliber?
See all 15 articles »
What is the in-store pickup service?
What documentation should I bring to the store when picking up an item I purchased online?
Are all purchases eligible for return?
What is the procedure for processing a return?
Who do I contact regarding my refund?
See all 13 articles »
Warranty & Repairs
Does Troverie replace watch batteries?
Does Troverie sell extra bracelet links or other watch parts?
What is Troverie’s warranty policy?
See all 6 articles »
Technical, Privacy & Security
Who should I contact with questions about privacy and security?
How do I know if ordering online is secure?
See all 5 articles »
What is the Troverie Apple Watch Trade-In Program?
How the Troverie Apple Watch Trade-In program work?
How long does the Troverie Apple Watch Trade-In process take?
If I buy a new watch online with an Apple Watch Trade-In, what kind of credit will I get?
See all 17 articles »