Start a conversation

Are all purchases eligible for return?

Any watch purchased, except for those marked Final Sale, from Troverie.com may be returned for a full refund within 14 days of delivery to the original form of payment so long as the security tag is attached to the watch and undamaged, the watch itself hasn’t been worn, altered, or damaged, and the watch does not show any signs of wear. Before requesting a return, ensure that you have the original watch box, warranty materials, manuals, instructions, and a copy of the sales invoice, gift receipt, or packing slip.

In order to insure the quality of our products, the Troverie security tag must remain attached and not show any signs of wear, be bent in any way, or show any signs of tampering.  Please email clientcare@troverie.com immediately if any of your purchases have not been delivered with a Troverie security tag. Returns that are damaged or do not comply with the above guidelines will not be accepted and will be routed back to the customer.

While Troverie offers a very flexible return policy, we analyze the number of returns made by customers.  We reserve the right to refuse any order from an account that exhibits continued returns and, at our discretion, the closure of such accounts.

All returns must be requested before you send your item(s) back to us to allow for easy identification and prompt processing.  You can follow the steps outlined in the below Returns Procedure section to request a return.

Final Sale Policy

Any product marked as “Final Sale” on Troverie cannot be returned or exchanged. Please note that in certain cases the retail partner may reject the return of your product and Troverie may, at its sole discretion, choose to purchase the product from you. You agree that legal title to such product will automatically pass to Troverie upon our choosing to purchase such product from you.

While Troverie offers a very flexible return policy, we analyze the number of returns made by customers. We reserve the right to refuse any order from an account that exhibits continued returns and, at our discretion, the closure of such accounts.

Choose files or drag and drop files